The ConserveConnect Review Submission Agreement sets out the standards applying to reviews submitted through the ConserveConnect network. Genuine reviews help property owners, clients and organisations make better-informed decisions when choosing conservation professionals, craftspeople, suppliers and specialist services.
Reviews are most useful when they reflect a genuine experience and provide an honest account of the service received. ConserveConnect therefore takes reasonable steps to prevent and remove fake, misleading or improperly incentivised reviews while seeking to ensure that genuine positive and negative experiences can both be represented.
By submitting a review, you agree to this Review Submission Agreement together with the Terms & Conditions applying to the platform and acknowledge the Privacy Policy.
A review submitted to ConserveConnect must reflect your own genuine experience of the professional, business, supplier or organisation concerned.
By submitting a review, you confirm that:
ConserveConnect prohibits fake reviews. This includes positive or negative reviews that purport to describe a genuine experience when no such experience occurred.
You must not:
ConserveConnect does not accept reviews where the reviewer has been offered or provided a payment, discount, refund, gift, free product or service, preferential treatment or another benefit in exchange for submitting, changing or removing the review.
Businesses listed on ConserveConnect must not offer incentives for positive reviews, make benefits conditional on the rating given, or seek to reward customers for changing or removing genuine negative feedback.
ConserveConnect may undertake checks where reasonably necessary to assess whether a review appears genuine.
Depending on the circumstances, we may ask a reviewer to provide reasonable supporting information, such as:
Any supporting information requested for moderation should contain only what is reasonably necessary for the review. You may redact unrelated financial, personal or confidential information where appropriate.
ConserveConnect applies its review standards to positive and negative reviews alike. A review will not be rejected or removed simply because it is critical, gives a low rating or is disputed by the business concerned.
Equally, a positive review may be investigated or removed where there is reasonable evidence that it is fake, misleading, improperly incentivised or otherwise breaches this Agreement.
Reviews should focus on your genuine experience and provide information relevant to other users considering the professional, service or supplier concerned.
Reviews must not contain:
Reviewers remain responsible for the content they submit and should distinguish, where appropriate, between factual statements and personal opinions about their experience.
Reviews may be screened before or after publication. ConserveConnect may investigate a review where automated checks, account activity, supporting information, a report from another user or other relevant evidence raises a reasonable concern about authenticity or compliance with this Agreement.
ConserveConnect may decline, temporarily withhold or remove a review where there is a reasonable basis to conclude that it is fake, improperly incentivised, materially misleading, unlawful or otherwise inconsistent with these standards.
We may make limited formatting changes or redact personal information where appropriate. We will not deliberately alter the substance or sentiment of a review in a way that changes the reviewer’s meaning. Where a material change is needed before publication, we may ask the reviewer to amend and resubmit it.
Where removal of a review affects a displayed review count, rating or other information derived from reviews, ConserveConnect may update that information accordingly.
A review is feedback intended for publication to help other users understand your experience. A complaint is a request for a particular problem or dispute to be investigated or resolved.
You may choose to make a complaint to a professional or business separately from leaving a review. ConserveConnect will not require a reviewer to withdraw genuine feedback merely because a complaint has been made or subsequently resolved.
If your concern relates to the operation of ConserveConnect itself rather than your experience with a listed provider, please use our support or contact facilities instead of a provider review.
Reviews must not misleadingly present a connected person as an independent customer. This includes, where relevant, owners, directors, employees, close family members, agents or others acting on behalf of the business being reviewed.
ConserveConnect may remove or decline such a review where the relationship makes the review misleading or where a material connection has not been made clear.
A listed professional, reviewer or other user may raise a concern where they believe a published review breaches this Agreement.
A disagreement with the reviewer’s opinion is not, by itself, sufficient reason for removal. Where a review is challenged, ConserveConnect may consider available evidence from both the reviewer and the listed business before deciding whether further action is appropriate.
Where appropriate, a review may be temporarily withheld while a material authenticity or content concern is investigated.
ConserveConnect may remove a review where, following appropriate consideration, it reasonably appears to breach this Agreement or applicable platform standards.
Depending on the circumstances, ConserveConnect may also:
Personal information associated with a review or supplied during verification is processed in accordance with the ConserveConnect Privacy Policy.
Information supplied for review verification may be used to assess authenticity, investigate reported reviews, administer the review system and maintain the integrity and security of the platform.
The Privacy Policy explains the purposes for which personal information is processed, the applicable lawful bases, how long information may be retained and the rights available to individuals.
Reviews form one part of the information available through ConserveConnect. A professional profile, review score or ConserveConnect recognition badge should not be treated as a guarantee of future performance or suitability for a particular project.
Users should consider reviews alongside appropriate professional checks, qualifications, insurance, references, quotations and other information relevant to the proposed appointment.
Before submitting a review, you will be asked to confirm:
☐ I confirm that this review reflects my genuine experience and honest opinion. I have read and agree to the ConserveConnect Review Submission Agreement and Terms & Conditions, and I acknowledge the Privacy Policy.
By submitting the review, you confirm that it has not been submitted or altered in exchange for an incentive connected with the review and that the information you provide is accurate to the best of your knowledge.
To report a suspected fake, misleading or otherwise non-compliant review, please contact:
team@conserveconnect.com
ConseveConnect | London | UK-wide network
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