ConserveConnect is committed to handling personal information responsibly, transparently and securely. This page explains how personal information may be used across the ConserveConnect network and should be read alongside our Privacy Policy.
We process personal information in accordance with applicable United Kingdom data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and relevant amendments introduced by the Data (Use and Access) Act 2025.
This applies to information used in connection with accounts, professional profiles, directory searches, service requests, reviews, project and grant support, campaigns, enquiries, communications and other services provided through ConserveConnect.
ConserveConnect Ltd is responsible for determining how personal information submitted through the ConserveConnect platform is used where it acts as the data controller.
Questions about personal information or data protection can be sent to:
team@conserveconnect.com
ConserveConnect Ltd | London | United Kingdom
The personal information we process depends on how you use ConserveConnect. It may include:
Please avoid submitting personal, confidential or sensitive information that is not reasonably necessary for the service you are using.
Personal information may be used where necessary to provide, administer and develop the ConserveConnect network and its services. This may include:
Data protection law requires ConserveConnect to have an appropriate lawful basis for each purpose for which personal information is processed. Depending on the activity, we may rely on one or more of the following:
Where processing is necessary to provide a service you have requested, administer membership, manage an account or take steps at your request before entering into an agreement.
Where processing is reasonably necessary to operate, improve and protect the ConserveConnect platform, administer the professional network, provide relevant matching and discovery functions, prevent misuse, maintain records or pursue other legitimate operational purposes, provided those interests are not overridden by the rights and interests of the individual concerned.
Where processing is necessary for ConserveConnect to comply with an applicable legal or regulatory obligation.
Where we specifically ask for your consent for a particular activity. Where consent is the lawful basis, you may withdraw it at any time without affecting processing lawfully carried out before withdrawal.
ConserveConnect includes a searchable directory within the wider professional network. Information intentionally supplied for a public professional profile or public listing may therefore be visible to other users and search engines.
Public information may include business or organisation names, professional contact details, areas of expertise, service descriptions, photographs, portfolio material, geographical coverage, reviews and ConserveConnect recognition badges where applicable.
Users creating public profiles are responsible for ensuring that information they choose to publish is suitable for public display and that they are entitled to provide information relating to other individuals where applicable.
Information submitted through a service request may be used to administer the request and identify professionals, craftspeople, consultants, suppliers or organisations whose listed expertise appears relevant to the project.
Relevant project information may be made available to suitable members of the network so that they can understand and respond to the request. Users should therefore avoid including personal or confidential information that is not necessary for this purpose.
Further information about the operation of this facility is provided in the Service Request Agreement.
Users seeking grant, conservation or project-development support may provide additional information about a building or proposed project. This may include photographs, surveys, reports, budgets, planning material, funding information and other supporting documents.
This information may be used for purposes including:
Some project information may be intended for public display where a user chooses to create or publish a public project profile. Other supporting documents may remain private and be used only for project administration, assessment or specialist coordination.
Confidential or restricted project material will not normally be made publicly visible unless this is necessary for the requested service and an appropriate basis exists for doing so.
ConserveConnect may share personal information where reasonably necessary with appropriate recipients, including:
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
Where ConserveConnect introduces you to an independent professional, contractor, consultant, supplier or organisation, that third party may become independently responsible for personal information you subsequently provide directly to them.
Independent third parties may have their own privacy information and data-protection responsibilities. ConserveConnect does not control how an independent organisation processes information obtained directly from you outside the ConserveConnect platform.
Some technology or service providers used in operating ConserveConnect may process personal information outside the United Kingdom.
Where UK data protection rules governing international transfers apply, ConserveConnect will take appropriate steps to ensure that the transfer has a lawful basis and that appropriate safeguards or recognised transfer arrangements are used where required.
Operational messages needed to administer an account, membership, service request, project or other requested service are different from promotional marketing communications.
Where ConserveConnect sends marketing or promotional electronic communications, we will do so in accordance with applicable data protection and electronic marketing requirements. Where consent is required, it will be requested separately.
You may opt out of direct marketing communications at any time using the unsubscribe facility provided or by contacting ConserveConnect. Opting out of marketing will not prevent us from sending necessary administrative or service-related communications.
ConserveConnect keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of operational, contractual, legal, regulatory, security and record-keeping requirements.
Retention periods or the criteria used to determine them may vary according to the type of information. For example:
Information may be securely deleted, anonymised or retained for longer where there is a lawful and proportionate reason to do so.
ConserveConnect takes reasonable technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, misuse, alteration or inappropriate disclosure.
No online service can eliminate every security risk. Users should take reasonable care when choosing passwords, managing account access and deciding what information to submit through the platform.
ConserveConnect may use search rules, categories, location information or other automated processes to help identify potentially relevant listings, professionals, services or project opportunities.
These discovery and matching functions are intended to assist users. They do not by themselves make decisions having legal or similarly significant effects on individuals.
Depending on the circumstances and the lawful basis relied upon, you may have rights in relation to your personal information, including:
These rights are not all absolute and their application depends on the circumstances and the legal basis for the processing concerned.
If you are concerned about how ConserveConnect has collected, used, shared, retained or otherwise handled your personal information, you may make a data protection complaint directly to us.
Please send complaints to:
team@conserveconnect.com
ConserveConnect will acknowledge receipt of a data protection complaint within 30 days and will take appropriate steps to investigate and respond without undue delay. We will keep you appropriately informed and communicate the outcome of our consideration.
You also have the right to raise concerns with the Information Commissioner’s Office if you are dissatisfied with the way your personal information has been handled or with our response to a data protection complaint.
ConserveConnect may update this page from time to time to reflect changes in the platform, our services, data-processing practices or applicable requirements.
The current version will be published on ConserveConnect. Where a change materially affects how personal information is used, we will take appropriate steps to provide additional notice where required.
For questions about personal information, exercising your data protection rights or making a data protection complaint, please contact:
team@conserveconnect.com
ConserveConnect Ltd | London | United Kingdom
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